NHS removes cervical screening contract from Capita
Outsourced service’s blunders led to nearly 50,000 women not receiving vital information.
Capita accepted full responsibility and apologised after 43,220 women did not receive cervical screening invitation and reminder letters inviting them to make a routine cervical screening appointment. In some cases women received neither.
A further 4,508 women were not sent letters informing them of the result of their cervical screening.